Refund policy

Returns

You can return a Swellframe within 30 days of delivery for a refund. The device needs to be in resalable condition, with its accessories, in the original packaging.

To start a return, email hello@swellframe.co with your order number and we will send you return instructions. Please do not ship anything back before you hear from us, so we can make sure it reaches the right place and gets matched to your order.

Who pays return shipping

Return shipping is covered by us when the return is our fault: a defective device, the wrong item, or damage in transit. For a change of mind, return shipping is at your cost.

Refunds

Once your return arrives and we have checked it, we refund to your original payment method. Card refunds usually appear within five to ten business days, depending on your bank. Original shipping charges are refunded only when the return is our fault.

Exchanges

If you would like a different item instead of a refund, tell us when you start the return and we will arrange the exchange rather than sending your money back and having you order again.

Damaged on arrival

Please check the box when it arrives. If the parcel or the device is visibly damaged, send us a photo of the packaging and the device within 7 days of delivery and we will replace it at our cost.

Faulty devices

Every new Swellframe includes a one-year limited hardware warranty covering defects in materials and workmanship under normal use. A return is not the only route if something breaks: see https://www.swellframe.co/warranty.html or email hello@swellframe.co.

Your legal rights

Nothing in this policy limits any rights you have under applicable consumer-protection law, including any statutory right to cancel or to a remedy for faulty goods.

Questions: hello@swellframe.co